At Parrish Kauai, we have always had the highest standards of care for our guests. Now, more than ever, considering COVID-19, we are even more resolute on the health and safety of all our guests, owners, and employees, without compromising the quality of your stay.
We have taken many precautionary measures to ensure our guests’ well-being as well as that of our employees. We have heightened our already stringent practices around sanitation, disinfection and cleaning, plus we have added new specific measures. Read more about our Parrish Professional Clean program.
Traveling to Hawaii – Domestic
All domestic trans-Pacific travelers to Hawaii are subject to the State of Hawaii’s 5-day quarantine, unless they have an exemption via Hawaii’s Safe Travels Program.
Starting March 26, domestic travelers entering Hawaii will no longer need to show proof of vaccination/negative test or register with Safe Travels.
Vaccination Exemption
Any domestic trans-Pacific travelers vaccinated in the U.S. or U.S. Territories may participate in the exemption program starting on the 15th day after their second dose of the Pfizer or Moderna vaccine, or starting the 15th day after they have received a single dose of the Johnson & Johnson vaccine.
Travelers will need to apply through the State of Hawaii’s Travel Quarantine Exemption Request program by uploading one of three vaccination documents: a CDC COVID-19 Vaccination Record Card, a VAMS (Vaccination Administration Management System) printout OR a DOD DD Form 2766C. Please also please carry a hard copy of the vaccination documentation to show screeners at the gate prior to boarding and/or upon arrival in Hawaii.
Testing Exemption
Trans-Pacific travelers arriving in Hawaii with proof of a negative test result from a valid NAAT COVID-19 testing partner no more than 72-hours prior to arrival can avoid the 5-day quarantine. Evidence of a negative test result must be provided upon departure to Hawaii. If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 5 days or the length of the stay, whichever is shorter in a quarantine approved hotel, not a vacation rental.
Trans-Pacific travelers who have recently recovered from COVID-19 may be eligible to be exempt from the travel quarantine. Travelers will need to apply through the State of Hawaii’s Travel Quarantine Exemption Request program.
Interisland passengers arriving on Kauai from Oahu, Maui, or Hawaii Island will are not required to complete a Safe Travels profile and are not subject to quarantine.
Pre-Travel Steps
All travelers are required to create a Safe Travels Account no sooner than 24 hours before their departure at https://travel.hawaii.gov/#/.
Please refer to the State of Hawaii’s COVID-19 trusted travel partners site for the list of approved testing providers: https://hawaiicovid19.com/travel-partners/.
Once received, all travelers must upload proof of negative test results to their Safe Travelers Account.
For a step-by-step overview of Hawaii’s pre-travel requirements process and options, you can download a quick reference chart or visit the State of Hawaii’s Travel FAQ page.
Children
Children under five years old are not required to test and will not be quarantined if traveling with an adult who has a pre-travel test exemption or a vaccination exemption. Children five years and older who have not been vaccinated must participate in the Pre-Travel Testing Program and test with a Trusted Testing Partner to bypass the mandatory 10-day quarantine.
Traveling to Hawaii – International
Direct international flights to Hawaii align with current CDC federal international requirements where NON-U.S. citizens traveling directly to Hawaii from an international destination must present BOTH a vaccination record AND a negative COVID-19 test result (NAAT or antigen) within 24 hours of boarding a flight to the United States.
International passengers entering the U.S. in another state or territory before arriving to Hawaii will be treated as domestic travelers when entering the State of Hawaii and will to participate in the State of Hawaii’s Safe Travels program as noted above.
Mask Mandates
The State of Hawaii has dropped its mask mandate in outdoor settings, however masks are recommended outdoors if you are in a large group. The State’s indoor mask mandate remains unchanged.
North Shore Update
On March 10, 2021 heavy rains triggered a series of small landslides and then a massive landslide happened on March 11, covering Kuhio Highway approaching Hanalei Bridge therefore cutting off land access to the North Shore. Since then, state and county crews and contractors have been working to clear the highway. Currently there is limited access to the public and we suggest not including trips to Hanalei and beyond until normal access is permitted. For an update on access, please check the State of Hawaii Department of Transportation website. More details also available on our Hanalei Bridge Emergency Road Repair Blog Update.
We are doing everything we can to provide a safe and enjoyable experience when you do get to visit us. Mahalo for your patience, understanding and cooperation.
181 Responses
Can you comment on the very latest news on the Covid according to your Governor today?
8/24/21
Thanks Tom
Aloha Tom,
The CDC continues to maintain that those that are vaccinated are safe to travel so long as they follow recommended safety precautions. With that, we are supportive of hosting guests that chose to travel during these times. We look forward to seeing you soon.
Hello I’m hoping that we can still make our trip in September but with the new rise in Covid cases I’m worried that we won’t be able to travel. What is your policy if we have to cancel due to Covid status, after our refund period?
Aloha Sharmin, Not to worry. Should you or someone in your family test positive forcing you to cancel your trip, we will offer you a credit for a future stay.
Does Parrish maintain a list of restaurants offering take out dining?
Are there restrictions on capacity if indoor dining is permissible?
Looking forward to staying with you, in August!
Aloha Greg, our Concierge Team is doing its best to maintain a list of what is open, but is changes often given the times. Hopefully by August we will have more continuity. When you are here, we can assist in helping make reservations then.
any news on your web cam? It’s not visible. Says it’s my broadband speed? Thanks
All good on this end Teri. Sorry to say, it must be your broadband. Hope you can adjust and continue watching. Aloha
Any word on if/when Kauai may re-join the Safe Travels program? Mahalo!
No word yet W. Morris. From what I know now, maybe sometime in May when vaccinations levels are higher. Keep an eye on this page as I update as things change.
Earlier this week Mayor Kawakami asked the Gov to allow Kauai to rejoin the Safe Travels Program. By April 1st Kauai may participate (if approved).
Aloha Greg, yes and the Governor approved it this past Friday. We look forward to welcoming guest participating in the Safe Travels Program starting April 5th.
We cancelled our regular month on Kauai after 25 years due to the restrictions. We have now had both injections of the Moderna vaccine. Would we have to be quarantined if we come to Kauai?
Aloha Richard. As of now (Feb ’21) there is no official word on how Hawaii will treat those that are vaccinated. Keep an eye on this space as I will update once things change. Hopefully soon.
Hi, JP – Our group will also be fully vaccinated by the time of our trip to Kauai in August and are hoping the quarantine requirement is lifted by then. Please let me know the best way to keep informed on this requirement. thank you.
Aloha Sandy, keep in touch with this page as I will keep things updated. The hope is by August, there is some plan in place for those vaccinated to avoid and quarantine. This assume everything remains under control on the mainland.
I was looking to come back to Kauai and found your article. I appreciate the great information. So much to go through before traveling back to Hawaii. Mahalo!
Mahalo for your note Jacob. Gad we could assist. Safe travels.
We have been to Kauai 19 times. Longing to be “home” again. We need sand in our toes and navels badly. Crashing waves, rustling palms, roosters and ok, Mai Tai’s are beckoning. Covid will not win!
Wow, long-time repeats to Kauai. Mahalo! We miss you and hope to see you when it is safer to travel.
Hello
Due to the new travel restrictions we will need to cancel our reservation as we are no longer able to travel. #142268 – March17- March 30 2021. Please confirm once a refund has been processed to the credit card on file.
Thanks
Kathy E
Aloha Kathy, per your request we have cancelled your reservation. Stay well and hope to host you in the future.
My reservation is #141756 and for February-March, 2021.
Due to the restrictions on travelers to Kauai and continuing pandemic concerns,
I would like to cancel our reservation and have deposit refunded to me.
Please respond to my email address or the phone # that is on my reservation. Thank you.
Aloha Ryan, per your request your reservations has been cancelled. Stay well and we hope to host you sometime in the future.
Aloha JP!
I stumbled on this page doing a Google search about covid updates for traveling to Kauai. I do not have a reservation, but I wanted to send encouragement and Aloha from the mainland. The cancellations hurt my heart for you, and those having to cancel. I pray for health, safety, and prosperity for all. I love Kauai ???? my Ohana is there & I too look forward to enjoying the blessing of Kauai when all this subsides.
Mahaloo????????
Mahalo Amy. Appreciate your thoughts and support. Best to you and your local Ohana as well. Aloha.
Please cancel our reservation #143868 and credit our card . The new travel restrictions for Kuaui from Dec 2, 2020 make it impossible for us to come visit. Please send me a confirmation to my email. Thank you,
Paul
Aloha Paul, we have cancelled your reserved per your request. We look forward to hosting you in the future.
Aloha- I most unfortunately need to cancel my RES#143516 HANALEI BAY VISTA 12/26/2020 – 1/3/2021. I had covid in early October and I am still currently testing positive. I cannot guarantee that I will test negative in time for our trip, and therefore will need to cancel this reservation.
We hope to be able to rebook in the future.
Please confirm that you have received this message and cancellation request.
I appreciate your understanding and assistance.
Jaala Good
Aloha Jaala, sorry to hear you had an experience with COVID and sincerely hope you are well. Per your request we have cancelled your stay and we look forward to hosting you when all is better.
Hello,
Please cancel 142680 reservation. The airline cancelled our flights and I am in the hospital with Covid. Super disappointing an hope to travel next year.
Pam
Aloha Pamela, first and foremost…get well soon and stay safe. We understand and will cancel your reservation. We look forward to hosting you next year.
Hello-
I am wondering what it means to test 72 hours from the final leg of the trip? I would be flying from minneapolis for a connecting flight in San Francisco or Seattle. Can I test back in Minneapolis? We have a February trip planned and hoping for all to be healthy and safe!
Also- if we are not able to come to Kauai this year, would we be willing to reserve our spot for next year around the same time?- Mahalo
Aloha Ashley, The rules are changing and best to check the Hawaii COVID travel page for current info, especially as you are not coming until Feb. However, as of today, the State requires a negative NAAT COVID “test taken within the 72 hours before departure of the final leg of their trip”. Yes, if you are not able to come in 2021, we will be more than happy to move your dates forward. Stay safe and well.
I wish to cancel my reservation #141222.
Please refund me per the contract.
Cancelled per your request Daniel. Aloha
Hi JP, Based on Hawaii/Kauai’s travel restrictions, please cancel our booking, and refund our deposit, for reservation# 142054 (December 16th 2020 – January 5th 2021).
Thank you
Daniel
Aloha Daniel, your reservation has been cancelled. Hope to host you at a later date. Mahalo
Please cancel my reservation
(142579) arriving 10/25/20 thru 11/06/20 for William Thornton
Please email me with confirmation and refund details.
Thank you
Aloha William, per your request we have cancelled your reservation and will send you an email receipt. We look forward to hosting you some time in the future.
Hello,
Due to the covid-19 pandemic and uncertainty with travel from the mainland, we would like to please cancel our reservation number 142093 at Pili Mai resort condo #01D. Please refund our deposit. Thank you in advance. We hope to travel when Hawaii opens up again someday.
Respectfully,
Erica Kastelic
Aloha Erica, per your request, your reservation has been cancelled. Yes, we hope to host you some day. Stay well.
Hi there, due the Covid situation and quarantine requirements we’d like to change our reservation dates. Our reservation number is 138378 and we’d like to change the days to October 15-23, 2021 in the same unit if possible. Thanks!
Aloha Christopher, per your request, we have moved your dates. We look forward to seeing you next year. Mahalo and stay well.
My reservation is #140494 and for November, 2020.
Due to the restrictions on travelers to Hawaii,
I would like to cancel and have deposit refunded to me. Please respond to my email address or the phone # that is on my reservation.
Thank you
Mahalo Gerrilyn. Per your call, we have cancelled your reservation. Aloha
Hi! We are wondering if we are able to quarantine in one of these homes (we are visiting from out of state.) Thanks!
Aloha Sara, Unfortunately, per our Governor’s Emergency Proclamation, you are not allowed to quarantine in a vacation rental. Mahalo
I sent an email but haven’t heard back – I wanted to know what the property policies were for Nihi Kai due to COVID-19? Pool rules, cleaning of pool area, mask requirements when walking the property, use of BBQ area, etc. Are the policies the same for all your properties?
Thank you!
Apologize for any delay B Benoit, we wanted to confirm with the AOAO who maintains the common area. The pool, baths, tennis and BBQ areas are cleaned twice a day, which focus on high-touch areas. Kauai requires masks when in public. Since each resort property is owned and managed separately, each has their own policies, but they are pretty similar. You can read here what we do to maintain our properties. Aloha
Unfortunately due to the pandemic we wish to cancel our reservation number141171 for all the dates in September 2020. Please refund our credit card. We hope to make new reservations with you in the future. We have also sent a cancellation notice by mail to your Koloa office.
Aloha Karl, per your request, you reservation has been canceled.
Hi,
Please cancel Reservation #140397. Our full group will not be able to travel anymore due to the pandemic. An email was also sent.
Hope to see you soon in the near future!
Per your request, your reservation has been cancelled. We hope to see you soon as well. Aloha
Hi, unfortunately we have to cancel our trip (confirmation #135715). We were going to celebrate my mother-in-law’s 80th birthday (who lives on Kauai) but the party is now canceled due to the Covid-19 restrictions. Please cancel our reservation and apply refund to the credit card listed. If you have questions, please Email.
Hopefully, we can look to a trip next year – maybe for an 81st birthday party?
Aloha Scott, your reservation has been cancelled. Please wish your mother-in-law a “Happy 80th” and we hope to host you next year when you can visit safely.
Please cancel res #137934.
While the reservation is for mid-August, I have complicating health issues.
We would be interested in booking the same property between 17 Aug, 2021 and 27 Aug, 2021. Will you help us with that booking?
Thank you,
Greg Emery
Aloha Greg, Certainly, we will contact you to move your dates and look forward to hosting you next August.
Unfortunately after a long discussion with my husband and due to the current situation that we are facing we decided to cancel our rental reservation #139896. Can you please issue a full refund for the partial payment that we made on January and send me a confirmation of the cancellation through email? We’re very sad about this decision but hopefully we can try again sometime next year when things are safe.Thank you!
Aloha Venice, per your request we have cancelled your reservation. We hope to see you next year. Mahalo!
Hello, thank you for your flexibility. Since the governor has recently stated that he plans to extend the tourist travel quarantine past June 30, I need to cancel my trip from July 13-18. The reservation number is #141542. Please cancel and refund this booking. Thank you
Aloha Kreg, per your request, we have cancelled your reservation.
We are interested in making a reservation for mid July but before we do, is there someone I can speak with first? I want to ensure I understand how rebooking would work if we have to move dates due to any State or travel restrictions. Feel free to email me with a contact phone number. Thank you, Chris.
Aloha Chris, we will give you a call to answer and specific questions, but it is best to monitor this page as we will continually update our policies here.
Aloha, unfortunately we have to cancel our trip which included many stops across the islands with my wife and four children. Our first trip to HI!!
Please cancel reservation #138464 and refund my credit card (which has changed due to expiration – let me know if you need that info). We will try again in 2021!
Aloha Ryan, per your request we have cancelled your stay. We look forward to rebooking you in 2021. Mahalo
Please cancel our reservation #139220 for the dates of July 6-Jan 7. Thank you.
Cancelled per your request.
HI,
Unfortunately, with the extension of the 14 day quarantine my Kauai wedding vacation is off. Please cancel our reservation and refund our credit card.
Thank you,
Katherine
reservation number 138888
Sorry to here Katherine, but we understand. Hopefully you get to celebrate your wedding sometime in the future.
Hello! I am interested in booking a property in Oct. does you cancellation policy include a provision for cancellation because of COVID illness and inability to travel?
Aloha Rachael, as of today, our standard booking policies pertain to new bookings for October. We look forward to hosting you.
Questions on this: “If your travel plans with us are between June 1 and August 31st 2020…flexibility of a full refund up to 30 days prior to your arrival should you need to cancel due to government imposed travel restrictions or flight cancellations. (“Cyber Promo” bookings excluded from refund option).
Does this mean Parrish will not issue full refunds for this date range unless there are govt travel restrictions or flight cancellations? In other words a client can’t just call and ask for a refund based on COVID-19. Is this correct? Thanks for clarifying.
Aloha Kent, Yes you are correct. We will only provide a full refund for the travel dates between June 1st and August 31st if the 14-day quarantine and/or the stay at home order remains in place for those dates, or your flights are cancelled by your airline. Currently the stay at home order and 14-day quarantine are expected to expire on May 31st, but it could be extended by the Governor.
I’m waiting, hoping that things mellow out for June. I did just receive notice from aa, that are flight got cancelled. Have us heard anything else.
Aloha Denise, It does seem that most June flights have been cancelled at this point. FYI, the best source for airline information is Beat of Hawaii, so check them out. For Kauai related travel information, keep watching this page as I will continue to update it things change.
Unfortunately it looks like we will have to cancel Rental Reservation #139306. Can you please take care of this for me and send me a confirmation through email?
Aloha Caesar, per your request, we have cancelled your reservation and will send you an email.
Due to the uncertainty of the Covid-19 pandemic & our high risk health category, we need to cancel our reservations #137379 & #137380. Please issue the full refund to our credit card. We have stayed at Parrish properties before & your company is a pleasure to work with. When we are able to make future plans, your office will be our first call. Mahalo
Aloha Diane, per your request your reservations have been cancelled. Mahalo for the kind note and we look forward to hosting you in the future.
We bumped out our April 2020 trip to November when this first started. Unfortunately, the financial fallout means we won’t be able to leave town this year. Please cancel our reservation #133618. Hopefully we can reschedule for next year sometime. All the best to your and your amazing staff. Mahalo!
Aloha Shelley, per your request we have cancelled your stay. Good luck and hope to see you on Kauai in the future.
Aloha JP!
Know you are busy with everything going on during this time and do hope you are healthy and safe.
We have been trying to cancel our reservation #134087 for the last few days for a full credit card refund.
Please confirm.
Kindly,
Kristin Ruscetta
Aloha Kristin, we are all safe and healthy…Mahalo for asking. Per your request, we have cancelled your reservation. I apologize for any delay, my crew has been overwhelmed with changes and cancels. Mahalo for your continued loyalty over the years and we look forward to hosting you again soon.
Unfortunately we need to cancel our reservation to visit your beautiful island. Our reservation number is 139575 for June 12-17th. We hope to rebook in the fall pending the current situation we’re in.
Will you send a confirmation of the cancellation by email?
Thank you! Hope to be back soon!
Aloha Joi, we have cancelled your reservation per your request and do hope we get to see you this fall. Stay healthy.
Due to COVID19, I must request that you please cancel Reservation #138603 for Hale Nani. Please credit the card on file. Thank you.
Aloha Paul, per your request, your reservation has been cancelled. Stay well and we look forward to hosting you at some point in the future.
Hello,
Unfortunately, we are so sorry, but we need to cancel our reservation, Confirmation # 138578. For June 10-22 due to the COVID epidemic. Can you please cancel this reservation and issue a full refund for the amount paid? Thank you.
Aloha Abram, per your request your reservation has been cancelled. We look forward to hosting you at some point in the future.
Aloha JP, First during these trying and unprecedented times, my wife and I are very thankful for the compassion and integrity that you have shown with all those who have booked with you. We as well will need to cancel our reservation for May 14-21 #139228 and would ask that it be refunded to our credit card. You have won a loyal client that has shared your handling of this crisis with many friends who plan to book with you in the future as well. Mahalo John and Marilyn Moullen
Mahalo John & Marilyn for your kind comments appreciation. Your continued loyalty is much appreciated. We look forward to hosting you at some point in the future when it is safe for all to travel again. Aloha and a hui hou.
We need to cancel our reservation #140870 as the wedding is postponed, our flight was cancelled, and my husband is still required to self-isolate for 14 days AFTER returning from travel out-of-state. We hope to visit your island in the future.
Aloha Kathy & Carl, per your request, your reservation has been cancelled. We too hope you come visit us soon when it is safe. Mahalo
Aloha,
Re: Reservation ID 136570
We originally had a reservation for 2 weeks April 2-16 which we changed to November 3-17 in mid March due to the Covid pandemic. We now need to cancel altogether. I am very sad about this but these are difficult times and I have a compromised immune system and won’t be going anywhere for at least a year!
Best regards,
Colleen Lyttle
Aloha Colleen, we too are sad you have to cancel but completely understand. Please stay safe and healthy and we will look forward to hosting you sometime in the future.
Hello, I have emailed a couple of times and have not received a response. I need to cancel my booking for May 11-17. Can you please confirm this has been cancelled and my credit card fully refunded? I am hoping to re-book in June or July, but would like to speak to someone before booking.
Aloha Natalie, we received your email from late Tuesday can cancelled you on Wednesday as requested. Hope to see you in June or July. Stay safe.
Aloha-
Unfortunately I need to cancel my reservation # 138809 arriving May 21-30. The airline cancelled our direct flights. Thank you. I sent a message through the contact us avenue as well. Hope to see you next year .
Brooke Kilpatric
Aloha Brooke, we have cancelled your reservation per your request. Email response also sent. Stay safe and healthy and we look forward to hosting you soon.
Hello,
Unfortunately we need to cancel our vacation to the USA and so to Kauai which was planned in May. Our reservation number is #136781.
We will reach out for you when we know when we will book again.
Could you send me a confirmation of the cancellation by email?
Thanks you, and hopefully see you soon.
Aloha Joni, we understand and have cancelled your stay per your request. We will look forward to hosting you at some other point in the future. Stay safe and healthy.
Hello, I need to cancel my reservation as it is for mid-May and there likely will still be travel restrictions. Also, I am the caretaker for an immunocompromised individual and will not be able to travel at that point.
Rental reservation #141501
Thank you!
Aloha Sara, per your request we have cancelled your reservation. Please take of yourself and friend and we look forward to hosting you at some point in the future when it is safe for all to travel.
Unfortunately, we need to cancel our existing reservation # 137961 for 6/16-6/21/2020 due to the continuing Covid 19 Pandemic. We would be traveing with (2) immune compromised family members and we are unable to take the risk. We spoke w/ you on the phone last month and although you told us that your policy would extend to full refunds up to 48-hours prior to our trip, we decided to cancel earlier and we will hope to reschedule for next year. Thank you for your help.
PS – Please respond via email and let me know that the cancellation/refund is completed.
Michael L.
Aloha Michael, your reservations has been cancelled. Please stay safe and keep your family safe and healthy. We will look forward to hosting you once this crisis is over and it is safe for all to travel. Mahalo
I am sad to say we need to cancel our reservations # 136169 for May 20-May 27, 2020 due to travel restrictions. We hope to book again once we are able to travel. Please confirm my cancellation at your earliest convience.
Aloha Marylou, per you request, we have cancelled your reservation and look forward to hosting you sometime in the future.
Aloha,
I am sad to say we will need to cancel our reservations for May 17-24, reservation # 140234. Once we are able to travel again, we would love to rebook at a future date! Thanks and so sorry this is happening to all of us including you.
Stacy
Aloha Stacy, per your request we have cancelled your reservation. Mahalo for your note and we look forward to hosting you on Kauai at some point. Stay safe and healthy.
Aloha!
I want to make sure I understand the adjusted cancellation policy. You state that a full refund will be given up to 30 days before arrival if you have a reservation between June 1-August 31st. Is that ONLY if you have to cancel due to government imposed travel restrictions or flight cancellations? Or can you cancel for other reasons as well?
Thanks!
Aloha Judy, correct, we are allowing this flexibility given the uncertainly around the longevity of travel restrictions, flight availability, etc. at this time.
We are scheduled to arrive on May 31 which is right on the dividing line of all this. How does this impact us? We are taking a wait-and-see on Hawaiian Airlines but would appreciate your recommendations.
Aloha Janet, I think you wait and see how April goes. As of now, it seems Hawaiian is planning on ramping up operations in mid-May. I know I have some travel planned for later May and like you am waiting to see. We will keep thing updated here and I suggest you sign up with Beat of Hawaii as they always are the first to announce what Hawaiian and other airlines are doing. Stay safe and healthy.
Thank you JP. We’ll hang tight until the beginning of May. We are always happy with the service and attention we receive from Parrish and are total fans of the Nihi Kai Villas. Given that our Oahu trip that we were scheduled to be on this week we may very well use THOSE vouchers to make another visit before the end of the year. We love you guys.
Mahalo Janet, much appreciated note during these crazy times. Stay safe and healthy.
Hi. I tried calling and left a message. I am sure you have a lot of calls to attend to so thought to email you instead. Wondering if you can help me understand our options for our upcoming stays June 11-21 (Emmalani Court and Pili Mai). We are expected to make final payment by April 11. Mahalo!
Aloha Cindy,
Thanks for your call earlier today and we did also leave you a voicemail with some details. We have moved the final payment due date to 30 days prior to your arrival. So you can now wait until 5.11.20 before any additional charges will be made. So this allows us to wait and see when those travel restrictions will be lifted. You also can change your dates now for up to 1 year from your current arrival date at no charge and we can do that now if you would like. I hope this has been helpful and feel free to email us at [email protected] should you have additional questions!
Should the travel restrictions remain in place for longer than expected we would certainly flex our policies more to react to the current situation at hand.
Mahalo!
Simone
Hello, unfortunately we would like to cancel our reservation 138615. Thank you so much and looking forward to booking with you in the hopefully near-future.
Aloha Sandy, we understand and have cancelled your reservation. We look forward to hosting you in the future.
Due to the travel restrictions to Hawaii and COVID-19 I am requesting that my reservation #141338 for May 12 through May 20, 2020 at Nihi Kai Villas #302 be cancelled. Please credit the full refund to the credit card used to book our reservation. Our family is extremely sad and will plan to revist our favorite vacation place in the future!! .
Aloha Jake,per your request, we have cancelled your reservation and refunded your card on file. It is sad, but understandable. Stay safe and healthy and we look forward to hosting you in the future.
Aloha I have a reservation to rent the Hale Malikua sp? House in July 2020. I do not have my reservation number since I am not at home This is the second time for this rental. Could be under name of ronald and carol ricci. Due to the c virus I would like to cancel this reservation and process a refund. Thank you so much
Aloha Carol, we have cancel your reservation. Stay safe and we look forward to hosting you again sometime in the future.
What is the status on any 14 day quarantines thru May? Currently, I am seeing only until April 30, 2020. thanks.
Aloha TM,
As of now, the 14-day quarantine does not have an end date. From March 25th through April 30th, the Governor has required that everyone in the State of Hawaii stay at home or in their place of residence. The Governor also has requested all tourists to postpone their trips for at least 30 days. Once there is a lifting of any of the restrictions we will post here so keep checking for updates. Stay safe and healthy.
Due to the mandatory travel restrictions to Hawaii I am requesting that my reservation #139490 for April 25 through May 1, 2020 at Poipu Kapili be cancelled. Please credit the full refund to the credit card used to book our reservation. We are so sad to do this but plan to rebook once things normalize. Thank you and please stay safe.
Aloha Kyle, per your request we have cancelled your upcoming stay and have issued a refund. Stay healthy and we look forward to hosting on Kauai you soon.
Due to current travel restrictions please cancel our reservation #140270 for Waikomo Stream Villas #122 4/14-21/20. Please credit my visa account.
Aloha Jeanne, per your request we have cancelled your upcoming stay and have issued a refund. Stay healthy and we look forward to hosting you soon.
Aloha, unfortunately I have to cancel my reservation for Sealodge, Princeville, SEAE3, scheduled for May 12-18, 2020 due to COVID-19. My reservation number is 135366, and was made 8-4-19 for 2 adults. I hope to hear from you soon with a cancellation confirmation, and thank you very much for your assistance.
Sadly,
Mike and Leslie Shores
P.S. Forgot to say that I am requesting a refund back to my credit card. Thank you.
No worries, done.
Aloha Leslie, we have cancelled your reservation per your request. We look forward to hosting you in the future. Mahalo
I just wanted to say how much we appreciate the wonderful Customer Service we received upon reluctantly cancelling our reservation. We have worked with Parrish for many vacations and have always been treated with respect, and have found everyone there knowledgeable, friendly and courteous. We can’t wait to return to Kauai and look forward to booking with you at that time. Stay health, be calm, take care.
Mahalo nui loa Leslie. You stay safe and healthy as well. See you soon.
Aloha!
Sadly, we are canceling our upcoming family vacation. Our daughter is stuck in Australia and cannot easily return without risk and challenge.
We are respectfully requesting a refund for reservation 140573 and hope to re-book at a future date. You have been most wonderful to work with.
God Bless
Aloha Tami, per your request, your reservation has been cancelled. Stay safe and we look forward to hosting you soon.
Due to mandatory traveling restrictions we are canceling our vacation to Kauai from 4/9/20 to 4/14/20 at the property Nanea on reservation ID #139838.
Please let me know you have received this and when I should expect the funds to be refunded to my credit card.
We will will visit again. Stay safe and healthy.
Thank you
Tim
Aloha Tim, we have cancelled your reservation per your request. We look forward to hosting you in the future. Mahalo
JP, My refund has not posted to my credit card as of this morning. Can you confirm you have issued a full refund to my credit card?
Thanks,
Tim
Aloha Tim, your refund has been processed, it just may take a few days. I know I am awaiting one myself for a cancelled trip to Italy. Look forward to hosting you on Kauai in the future.
Due to current travel restrictions to Kauai please cancel our reservation 134843 arriving March 28th 2020 , departing April 4th 2020.
Thank you
Julian Davies
Aloha Julian, we got your message as well and have cancelled your stay. We look forward to hosting you in the future. Mahalo
Due to what is going on around the world we are canceling our vacation to Kauai property #598062 reservation ID 141443.
Thank you
KW
Aloha Katherine, we have received your voicemail and per our conversation after, we have cancelled your booking and have issued a refund as requested. Stay healthy and we look forward to hosting you soon.
Please cancel Reservation #140982 for Poipu Sands at Poipu Kai #511 for Arrival Sunday
4/12/2020; Departure, Tuesday 4/21/2020 and refund the full amount to my credit card. Thanks so much. David
Aloha David, we have received your cancel request and have issued a refund as requested. Stay healthy and we look forward to hosting you soon.
Hello, I just sent an email request to cancel our reservation No. 135636, Poipu Makai E2, May 2 – May 9. This is with a very heavy heart, given the situation around the world. I would appreciate getting an acknowledgement of this request as soon as you are able. We will definitely be back soon and so appreciate your flexibility.
Aloha Jolie, we have received your cancel request and have issued a refund as requested. Stay healthy and we look forward to hosting you soon.
Aloha, I just sent a e-mail to cancel my reservation #140447. I just want to make sure you received my message. Thank you for your understanding regarding canceling in this situation. It has helped our stress level enormously knowing we can get a refund. We know this pandemic has a broad reach on everyone. Again, that you for your graciousness. We will be back and booking again with your company. Mahalo- Darren
Mahalo Darren. Yes, your stay has been cancelled (hopefully just postponed) and refunded. We look forward to hosting you in the future. Stay safe and healthy.
Hi Jp
This last year we made a reservation for a particular Unit and about 5 months into the reservation the owner of the Unit wanted to use it so we were moved to a different unit. Then that unit was dropped by the owners because they quit with the Parish management and we were move again to a another unit.
Is there a way we can make sure if we book the first unit again for Parish to contact the owner to see if that time will be good and that they won’t be using it? Thanks Tom
Mahalo Thomas for getting in touch with us. Given the circumstances, this owner has chosen not to come to their Kauai home. If you are on island, we can certainly accommodate you. If you are not, then I do recommending staying home as traveling is not safe now. We will email you privately. Aloha
Thanks for your reply, no I am not on the Island but we recently cancelled our trip in April and I was asking about this Unit for next year but wanted to be sure the owner would not want to use it when we would book it.
Thanks Tom
OK, thanks for clarifying. Stay safe. Aloha
Aloha,
I sent a notice requesting cancellation for our upcoming May 1 – May 27th reservations (3 in total)due to the COVID – 19 travel ban between Canada and the US. I just want to make sure you received my email requesting a refund for reservations WC137/134677, HBR4205/134678 & WC137/134679. We will be back and appreciate your flexible policy during this pandemic and can assure you we will be back and reserving through you.
Mahalo,
Nikki Barrett
Aloha Nikki, we received your cancel requests and have refunded you in full. We look forward to hosting you in the future. Mahalo
We are scheduled to arrive April 1 (reservation #136975). I sent an email on Wednesday about cancelling our reservation and receiving a full refund, but have not received a response yet. Please let me know if we can expect a refund. This is all so disappointing, but we appreciate the Aloha spirit Parrish is showing by offering full refunds during this unprecedented situation. Mahalo!
Aloha Nichole, per your request, we have cancelled your stay and refunded your card. Depending on your bank, it may take a day or so. It is disappointing but the right thing to do to protect everyone. We look forward to hosting you once we are past this crisis. Stay safe and healthy.
Thank you so much! It was very generous of y’all to offer changing dates or full refunds. Very unexpected and much appreciated!
We are scheduled to arrive on 04/27/20. We have not rescheduled yet, what do you suggest?
Aloha Anna, Since you have over a month to decide, I think you sit and wait to see how things are in mid-April. Depending on how things are then will dictate a lot. We are here for you once things become more clear and you can decide.
Thanks very much. We’re looking forward to re-booking with you when this crisis is over. Hope you are doing well. We are on a shelter in place in Marin County. I watch your beach web cam to get some serenity!
You are very welcome Teri and we will hopefully see you soon. Do watch the webcam (hopefully the weather improves). Aloha and stay safe.
Hi JP – we sent a message through your site about a cancellation due to COVID (we live in Canada). Reservation number 139470 (Waikamo Stream Villas from march 26-April 4). Please let us know if the message is received and we can get a full refund. We’re extremely disappointed that we have to cancel and really appreciate your approach in this difficult time. We will absolutely not forget it. Please stay healthy!
Carly + PJ
Aloha Cathy and PJ, we received your request and have cancelled your stay and issued a refund. Depending on your bank, you will see it in the next day or so. We are sorry you need to cancel, but know it is the right decision. We look forward to hosting you soon. Mahalo
I need to confirm that you received our notice of cancellation for Confirmation 140267 for 4/3/2020-5/12/2020.
Mahalo Carla
Aloha Carla, you reservation has been cancelled and you will receive an email confirmation soon. Stay safe and we look forward to hosting you soon. Aloha
JP:
I sent a notice of cancellation due to Covid-19 travel restrictions from Canada via email to your email address yesterday. I just wanted to be sure that you got my email and request for a refund for Pili Mai Unit #031 for April 19, 2020.
Once this commotion has cleared up we will look into booking a future stay at Pili Mai. We are so disappointed!
Regards,
Dale
Aloha Dale, We received your notice and have cancelled your reservation. We too are disappointed but know it is the right thing to do. We look forward to hosting you after this crisis is over. Mahalo
I received a refund for a May reservation minus the $50 cancellation fee. I’m curious why that was not part of the full refund you mention above. thank you
Aloha Teri, your full refund was processed as requested. Some were done is stages given the volume. We apologize for the delay.
I appreciate your refunding my deposit to my credit card. I will definitely re-book. That said , United Airlines could take your lead. They will NOT issue a refund (reservation made in February for May 14th) to my credit card. They will leave the $$ amount on United’s website to use for a new booking. Perhaps there will be new waivers between now & May 14th, allowing a refund. I’m not sure how they aren’t more lenient in regard to the Pandemic.
Mahalo Teri for your note of appreciation. Check out this article on The Points Guy…it seems to offer some guidelines and hope for you. Good luck and we hope to host you soon.
I called today and sadly had to cancel a trip for 11 of us that we had planned for two years. We had saved to stay in this beautiful house. But, two of us have chronic diseases. and we just couldn’t risk it. I talked to Simone a week ago and Eileen today. They were so compassionate and helpful and put me at ease. We were able to get a full refund. I was literally in tears of relief. We have booked with the Parrish Collection for years and will be back FOR SURE. Thank you for your incredible customer service. Mahalo and God bless.
Mahalo Tenny for your kind note and we look forward to hosting you again soon.
Hi there . My partner and I u fortunately had to cancel our stay at the resort on Saturday due to travelling from Canada. We were told our damage and cleaning deposit would be refunded immediately but I have not seen it yet on my MasterCard . Wondering how long it will take for that to be refunded? We would also like a proper receipt stating our cancellation and loss of the rental cost so we have the right documentation for our cancelled trip insurance. We have had no success in trying to call the line as it keeps disconnecting . Thank you for your time
Aloha Allison, your reservation was cancelled as requested and your card credited. Depending on your bank and their processor, it may take a few days to show up. Apologize and appreciate your patience on the phones. As you can imagine, we are trying to keep up with all the calls as best as we can.
Can you confirm that you received our notice of cancellation for Confirmation 137672 and our new booking for Unit 31 – Feb 13, 2021 for 13 nights . Thanks Bob
Aloha Bob, your reservation was moved forward as requested and we look forward to hosting you next year. Mahalo